What are Activity Types?
Activity Types are all the activities we can track from each integration. For communities, these include reactions, replies, and messages. For other platforms, they include the specific actions your members can takeMore details about activities for each integration can be found in the relevant integration documentation.
How it works?
Each time you connect a new integration to Conquest, default Activity Types will be automatically created based on what the API provides us. Once the platform is connected, all your members’ activities will be retrieved and attributed to them. They will be automatically tracked in the future.We retrieve all activities from the past 365 days.
Configure Activity Types
Each Activity Type has a Source, a Name, a Key, and Points. Only the name and number of points are configurable by clicking Edit under Action. The Source represents the platform from which the activity originates, allowing you to track the number of activities per platform, which is essential for your analyses.Points
Each activity has a number of points based on its weight, which combines the difficulty, time, and impact of the activity. We have assigned a default score to each Activity Type, but this can be modified in the editor.Conditions
In order to give more weight to a message in one channel rather than another (product feedback > introduction), you can add additional points to actions depending on the discussion channel. In the Activity Type editor, click on + Add Conditions, select the associated channel and add the new score that you wish to assign to this action. This way, you can identify members who bring more value by contributing to important channels in your community.Add Activity Type
You can add activities manually if you want to track your members’ activity on a platform not integrated with Conquest or record actions that we cannot track, such as a blog article written by a member or participation in physical events. To do this, click on + Activity Type, select “Manual”, give a name to this activity and assign points. Once these manual activities are created, you have two ways to add them to your members:- By selecting your members in the Members tab, then clicking on Add Activity.
- By going to a member’s profile and clicking on Add Activity.
The Pulse Score is recalculated every hour.
Delete Activity Type
You might want to delete Activity Types if:- You had created them manually while waiting for a platform to be integrated with Conquest, and that integration finally becomes available.
- You no longer wish to track an activity
Deleting an Activity Type is irreversible.